November 21, 2006
Ms. Juanita Thompson
Customer Service Representative
Urbana Software
810 Ivanhoe Way
Urbana, IL 61801
Dear Ms. Thompson:
I would like to thank you for your excellent customer service. You were patient and very helpful.
I have already used your software in my business. It has saved me time and money.
Sincerely,
Denise Smith
Small Business Owner